Personal accounts
- Save your personal devices and preferences
- Easy access to support resources
Business/IT accounts
I have some Seagate hard drives that should all be within warranty.a 7200.11 1.5TB internal drive, Momentus 7200.4 laptop drive, and two 500GB FreeAgent Pro drives. These should all be within warranty; the internal drives were bought within the last couple of years and the FreeAgent drives were bought 4 years ago.
- Managing contracts and warranties for your business
- Submitting and managing support cases
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Error:Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.
hp-contact-secondary-navigation-portlet
Actions- ${title}
Loading...
HP Customer Support
Let HP find my products
HP can identify most HP products and recommend possible solutions.
How does HP install software and gather data?Privacy Policy© Copyright 2019 HP Development Company, L.P.
Check a single product warranty
hp-product-warranty-check
Actions- ${title}
Loading...
Manual warranty check
This product cannot be identified by Serial Number alone.
Please enter a Product Number to complete the request.
Please enter a Product Number to complete the request.
By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement.Learn more about HP's privacy policy
Have more than one warranty to check? Use our multiple warranty check option to streamline the process.
Loading Results
Americas
Europe, Middle East, Africa
Asia Pacific and Oceania
Loading ChatbotNew Message
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
Warranty repairs are available for some products sold directly by Amazon.com and covered under a manufacturer warranty. The third-party repair service providers are authorized by the manufacturer, and can usually fulfill requests within 14 days.
Manufacturer warranty coverage
Manufacturer warranties may not apply in all cases, depending on factors like the use of the product, where the product was purchased, or from whom you purchased the product.
If you'd like a copy of the manufacturer warranty for a product found on Amazon.com, you can contact the manufacturer directly or visit their website for more information. Review the warranty carefully, and contact the manufacturer if you have any questions.
How to send an item for repair
Send the item directly to the third-party repairer using the instructions found here.
Note:
- Shipping to the repair center is free.
- Return shipping is free if your item is covered under the warranty.
- Return shipping is also free if the repair is not covered under warranty and you decide not to have a third-party repair your item.
- When the third-party repairer receives your item, you'll receive a confirmation email. The item will be inspected and the issue diagnosed. If the defect is covered by the manufacturer warranty, the item will be repaired free of charge and returned to you.
- Repairs usually take up to 14 business days (including delivery time), but may take slightly longer.
- If the problem isn't covered by the manufacturer's warranty, or if the warranty is voided (for example, the item was accidentally damaged), you'll be contacted by the repairer with a repair estimate.
- You can decide whether to ask the repairer to proceed with the repair at an additional cost, or have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, are made directly to the repairer.
- Repairs usually take up to 14 business days (including delivery time), but may take slightly longer when new parts need to be ordered by the repairer from the manufacturer.
- You can check the status of your repair by selecting View Repair Status on the Your Orders page by following the instructions in the repair confirmation email you receive or via the following website, once one business day has passed since the creation of your label.
ComputerCare (Dell and Lenovo Desktop/Laptop PC's)
- Contact:https://computercare.net/amazon-support/
- Terms of Service:http://computercare.net/terms-of-service/
- More Information: Enter your Work Order # (RMA provided in your repair request confirmation email) and your email address.
ACER (ACER Desktop/Laptop/Chromebook/Tablet/Netbook/Cloud Computer PC's)
- Contact:https://customercare.acer.com/customercare/CaseStatus.aspx
- Terms of Service:https://www.acer.com/ac/en/US/content/standard-warranty
- More Information: Select the option to search via Case ID and enter the RMA provided in your repair request confirmation email
Precision Camera (Sony, Nikon, Olympus, Pentax, Ricoh cameras)
- Contact: https://www.precisioncamera.com/repair-status-lookup.php
- Terms of Service:https://www.precisioncamera.com/terms-conditions.html
- More Information: Enter your service order number or phone number.
Micro (Audio receivers, Samsung, Yamaha, Sony, Onyko)
- Contact: https://www.ingrammicroservices.com/itad/lifecycle-support-services/
Atlanta Computer Sales (ASUS Laptops, Desktops, Notebooks)
- Terms of Service:
- Contact:https://www.acsmedihealth.com/contact-1
- Contact Email: [email protected]
- Contact Phone: +1 800-488-3304 (Operation Hours M-F 8am to pm EST)
MSI (MSI laptops)
- Terms of Service:https://us.msi.com/page/warranty/
- Contact:https://us.msi.com/page/service-location-new
- Contact Email: [email protected]
- Contact Phone: +1 888-447-6564 (Operation Hours M-F 8am to pm PST)
MobilTech (Huawei Phones and Watches)
- Terms of Service:http://www.mobiltechglobal.com/
- Contact:http://www.mobiltechglobal.com/
- Contact Email: [email protected]
- Contact Phone: +1 (817) 838-4222 (Operation Hours M-F 8am to pm CST)
DecisionOne (HP Laptops, Desktops, Epson Printers, Motorola Phones)
- Terms of Service:https://decisionone.com/asset-lifecycle-management/#breakfix
- Contact:https://decisionone.com/contact-decision-one/
- Contact Phone: +1 614-883-0214 (Operation Hours M-F 8am to pm EST)